[Back to Blog](/blog/)  Why your Contact Us form matters (a lot) ---------------------------------------- Your Contact Us form is one of the highest-intent touchpoints on your site. People who fill it out are actively asking to talk. That’s why reliability matters: if your custom form has a tiny bug, a network error, a spam-filter issue, or a backend deployment hiccup, you don’t get an error message—you just **silently miss leads**. For many teams, the easiest way to reduce failure risk is to use a proven hosted form platform that already handles delivery, notifications, and storage. Two great options are **Google Forms** and (as an alternative) **[Tally](https://tally.so)**. Step 1: Create a Google Form for Contact Us ------------------------------------------- Create a form with the essentials (keep it short to maximize submissions): - **Name** - **Email** (required) - **Company** (optional) - **Message** (required) In the form settings, consider enabling “Collect email addresses” so you always have a reliable reply-to, and so response receipts can work (more on that below). Step 2: Embed the Google Form on your website --------------------------------------------- In Google Forms, open your form and click **Send** → choose the **<> Embed HTML** option. Google will generate an iframe you can paste into your Contact Us page. A typical embed looks like this (replace the URL with your own form’s embed URL): If you want it to be responsive, place the iframe inside a container and set the iframe width to 100% in your page styles. (Height is usually a fixed value; test on mobile and adjust.) Step 3: Get an email notification for every entry ------------------------------------------------- The goal is simple: whenever someone submits the form, someone on your team should know *immediately*. - **Owner notifications**: In the form, go to **Responses** and enable “Get email notifications for new responses”. - **Respondent confirmation (optional)**: If you collect email addresses, you can enable response receipts so the user gets a copy. This can reduce “did you receive my message?” follow-ups. If you need notifications to go to a shared inbox (like `sales@`) or multiple teammates, you can also handle this via the linked Google Sheet (next section) using filters, forwarding rules, or workflow automation. Step 4: Save responses to Google Sheets automatically ----------------------------------------------------- Google Forms can automatically write every submission to a spreadsheet. Go to **Responses** → click the green Sheets icon → **Create** (or choose an existing sheet). This is important because Sheets becomes a single source of truth for: - **Lead tracking** (status, owner, notes, follow-up date) - **Auditability** (every submission is logged) - **Automation** (send alerts, push to CRM, notify Slack, etc.) Recommended Contact Us setup (to avoid lost leads) -------------------------------------------------- If your Contact Us form is critical (and it usually is), avoid building it from scratch unless you can invest in reliability, monitoring, spam handling, and deliverability. Even a “small” failure—like a broken API, a blocked email, or a bad deploy—can translate directly into missed revenue. A practical low-risk approach is: 1. **Embed Google Forms** (fast, stable, easy) 2. **Turn on email notifications** (instant awareness) 3. **Link to Google Sheets** (tracking + automation) Alternative: Use Tally (tally.so) --------------------------------- If you want a more modern form experience while keeping the benefits of hosted reliability, [Tally](https://tally.so) is a solid alternative. It also supports embedding and tends to have friendlier customization. Enterprise note: Custom Contact Us forms at 9Pic AI --------------------------------------------------- Some organizations need deeper integrations: CRM routing, SLA-based notifications, data residency requirements, or custom validation. At **9Pic AI**, we support **custom Contact Us forms for Enterprise plans**—so you can keep the UX you want, while still meeting reliability and workflow requirements. If you’re evaluating this, [talk to our team](/contact/). Conclusion ---------- Embedding a Google Form is one of the simplest ways to make sure your Contact Us submissions are captured, alerted, and stored reliably. If you want an alternative, Tally is worth considering. And if you need a fully custom enterprise-ready pipeline, we can help. Ready to Get Started? --------------------- Join hundreds of event organizers who trust 9Pic AI for photo hosting, AI search, and media delivery. [Get Started](https://admin.9pic.ai/sign-up) [Book Demo](https://cal.com/arghya/9pic-ai)